Return/Refund Policy

Simon Eye Associates guarantees that you will receive the exact contact lenses that you have been prescribed. All lenses will be shipped in the sterile packaging provided by the manufacturer.  If you find the product is unsatisfactory within thirty days of your order date you can return any or all unopened boxes or vials for a full refund.*

Return Process
Obtain a RMA (Return Merchandise Authorization) Number by contacting our Customer Service Department.  All returned merchandise MUST be accompanied by an RMA number or it will not be processed.

Print and fill out a Returns Form.  You must mail the Returns Form along with a copy of the original Packing Slip with your return in order to receive credit.  If you do not have access to either of these forms, you can attach a note to your order.  This note must include your name, the order number, and the items you are returning (including the reason for their return) in order to be processed.

Re-pack only unopened and sealed contact lens vials or boxes for return.

Address the return package as follows:

Simon Eye Associates
Returns Dept.
5301 Limestone Road, Suite 128
Wilmington, DE 19808

We recommend that you ship your return back to us via UPS or the US Postal service with insured service for your protection.  We cannot assume responsibility for misdirected, damaged, or lost packages and insured shipping protects you in case your package is lost or damaged in transit.

* Notes

• Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged.
• Contact lenses are an FDA-regulated product, and classified as a Class III device (21 CFR 886.5925). As such, federal law prohibits us from accepting any opened products for return or exchange, unless a product defect exists, it's illegal for us to reuse or resell them.
• A $2.50 fee will apply to each return processed.
• Shipping and Handling charges are not refundable.
• Please be sure that your Packing Slip and the Returns Form are inside the package you are returning. Your return may take longer to be processed if the Returns Form or the Packing Slip are missing from the package.
• It can take up to 6 weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.).

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